Tips of foreign trade clerks in answering inquiries

For many foreign trade companies, making good use of inquiries can get a large number of orders. But many foreign trade clerks will encounter such a situation, although inquiries continue every day, but can be concluded very few inquiries.yize13ka
In Dongguan KENOS Hardware Technology Co., Ltd., for foreign trade clerks, answering inquiries is an essential daily job. Due to many inquiries and miscellaneous, many foreign trade clerks in order to quickly reply to inquiries, not to specific customers to carry out specific enquiries, but a casual calculation of the price of reply. Although it is an efficient way to a certain extent, it does not mean high energy. So, what is the correct step to answer inquiries?
For example, if KENOS Foreign trade clerk receives an inquiry about EDM tubes, the correct response steps are as follows:
1.Find out the customer's website
2. Search customer SNS
3.Try to excavate the sense of existence
4.GOOGLE customer information
Responding to inquiries is a small and important part of the customer development process. More important is to provide high-quality products and good services, orders will naturally increase.
yize13ka
Above article from KENOS official website:http://www.edm-accessories.com/
The original address:http://www.edm-accessories.com/51.html

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